Whenever any customer gets any product or service and it doesn’t give promised qualities, customers are getting angry on the company. Recently, Cloud contact center provider Five9 has declared a report that shows customers rage and what companies should do to get rid of it.
According to the report, 8 out of 10 customers will react against a company, if they fail to provide quality customer service to them. It also comes to know that approximately 49% of all customers will stop dealing with that company, and 18 to 34 years old people are three times likely to expel their anger on social media networks.
As we all know that “The customer is always right” is one of the old phrases and considered as a pillar of American commerce. In this highly competitive market, it is one of the most important points for companies to keep their customers happy as it is very serious for them in order to retain their business and promote their brand.
Today, the web has changed the entire scene of customer service. We can say that customers’ expectations and expanding new ways of connecting with customers become much easy today because of Internet. According to the Five9 Company, it also comes to know that customer service expectations are increasing day-by-day and you would find numerous people, who are no longer to prefer to wait and have desire to get in-person interactions to get support.
We all are looking for quick satisfaction service so that we can get huge help wherever and whenever we want from the comfort of our homes. As per the report, American call centers are receiving 43 billion calls per year and 7 out of 10 people are calling for the help to company.
At such points, customers are might be getting annoyed, but there are numerous things that send them over the edge talking with a impolite language. Apart from these reasons, there are lots of other reasons like not giving them live call support, getting disconnected and being put their call on hold for very long-time.
When it comes to talk about one of the best ways to keep your customers anger calm, you should treat them with respect, get complete information about products and make sure to be friendly and patient. However, it is not easy to start with limited resources and corporations with large customer bases.
There are lots of companies like Salesforce’s Desk.com. Olark, ZenDesk, Kalibrr and Freshdesk have been come into forward to develop strong online customer service. Among all, Software-as-a-service is one of the major names that reshaping customer service efforts and offer businesses with an online presence the tools that they need to respond to their customers.
Numerous people are looking at FAQs whenever they have any complaint or question in their mind. But instead of it, they want such support that solves their problem and by getting actual help they can get instant solution.
So, all the companies should try to serve good customer service to their customers that not only about automating and digitizing the entire process, but it can also about connecting with customers. To make your e-commerce website more interactive than before, you can develop professional e-commerce website by opting for experienced e-commerce developer.